COVID Safety Protocol

Home is more important than ever. As an essential business, we are committed to offering the maintenance, repairs, products, and services you need to be healthy, safe, and comfortable as you rely on your home more than usual.

Important Notice: Due to the pandemic, the appliance industry is experiencing a slowdown in parts production and distribution. This may affect your appliance repair. We will continue to work closely with suppliers to source, ship, and report the status of your appliance part(s) quickly and reliably. Please call our customer advocacy team at 816-448-0611 if you have any questions. We are here to help!

We have worked hard to develop protocols to keep everyone healthy. Following public health recommendations, we use the following guidelines for service calls.

Before your Service Call

We will ask you a few simple questions before we send a technician out to your home to make sure your home is healthy. The technician will repeat those questions when they arrive. Our protocol is designed to keep everyone safe.

During your Service Call

We will:

• Wear a cloth mask (when in the same room as the homeowner), clean shoe covers, and a fresh pair of disposable gloves.
• Limit unnecessary contact with surfaces in your home and avoid shared use of tablets, laptops, writing utensils, and cell phones. We regularly wipe down these items.
• Avoid shaking hands and practice social distancing of 6 feet.
• Encourage payment with credit or debit cards.

Between Every Service Call

We will:

• Wash our hands for 20 seconds or use hand sanitizer when this isn’t possible.
• Sanitize steering wheel, door handles, seat belt buckle, phone, tablet, and any tools used on a job.
• Replace disposable gloves.

We’ve given our coworkers extra sick pay to help them stay home if they feel unwell, and we are doing everything possible to keep our customers and coworkers healthy. We know you are relying on your plumbing, electrical, heating, cooling, and drain systems heavily while you stay at home more, and we are committed to keeping your home safe and comfortable. Please let us know if you have any questions.

published 4/14/2020, updated 12/10/2020.