Coronavirus (COVID-19) Safety Protocol

Tuesday, April 14, 2020

Home is more important than ever. As an essential business, we are committed to offering the maintenance, repairs, products, and services you need to be healthy, safe, and comfortable as you rely on your home more than usual.

We have been working hard to develop protocols to keep everyone healthy. Following public health recommendations, we are using the following guidelines for service calls. They will likely shift as the situation evolves, but we wanted to outline our current process for you.

During your Service Call

We will:

• Wear a cloth mask (when in the same room as the homeowner), clean shoe covers, and a fresh pair of disposable gloves.
• Limit unnecessary contact with surfaces in your home and avoid shared use of tablets, laptops, writing utensils, and cell phones. We regularly wipe down these items.
• Avoid shaking hands and practice social distancing of 6 feet.
• Encourage payment with credit or debit cards.

Before and after every call

We will:

• Wash our hands for 20 seconds or use hand sanitizer when this isn’t possible.
• Sanitize steering wheel, door handles, seat belt buckle, phone, tablet, and any tools used on a job.
• Replace disposable gloves.

We’ve given our coworkers extra sick pay to help them stay home if they feel unwell, and we are doing everything possible to keep our customers and coworkers healthy. We know you are relying on your plumbing, electrical, heating, cooling, and drain systems heavily while you stay at home more, and we are committed to keeping your home safe and comfortable. Please let us know if you have any questions.