We greatly appreciate the understanding of the customer service representative that this was an issue that needed quick resolution. The next available appointment was on Monday, but he made sure we were serviced the day we called (Friday). Our technician was very professional, knowledgeable, concerned with correcting the problem quickly and completely, and was a person we felt comfortable having in our home. In fact, he is the kind of person you would like to have over for dinner. Thanks for the great service!