You can either call or schedule an appointment online. A customer service specialist will ask questions about your problem and work with your schedule to set up a service call.
On the day of your appointment, you will receive a call with at least 30 minutes notice when your technician will be on the way. Please answer your phone, since we can't send a technician until we confirm your appointment.
First, we will call to let you know that a technician is working in your area. Next, we will call when we are on the way to your home.
If you can’t be at home during the entire appointment window, just ask our customer service specialist for a 30 minute lead time notice. We value your time and are happy to call when we are finishing the job before you.
We respect you and your home. Our technicians always wear shoe covers to protect your floors and they leave their work area as clean or cleaner than they found it.
When we first arrive, our technicians will first want to look at the situation with you and ask you questions about the problem. They also want to answer any questions you have.
After listening to you, our technicians will diagnose the problem and explain any options you have to repair it. We have upfront pricing, so they will give you the cost of each option, based on our flat rate pricing. Also, we always get your approval before we start any work. We want to avoid surprises and help you get your home running smoothly again in a friendly and professional way. It's our pleasure to serve you.
Most problems can be solved in one visit. Once we complete the work, you can pay our technician directly with a check or credit card. If you are authorizing work for a rental property, you also have the option of paying by phone with a customer service specialist.
The most common words customers used on our survey last year were Great, Professional, and Service.
We value you, and we want to exceed your expectations. If you are ever unsatisfied with our work, please let us know. We want to make it right.