Since manufacturers replace appliance models so quickly these days, they sometimes stop producing replacement parts. Eventually, the parts for certain models become unavailable through our standard purchasing channels. A.B. May never purchases used parts for our repairs. Even though we want to repair your appliance, it just isn’t possible without the right part.
If you have a Home Warranty or Gold Service Plan, special coverage applies to you in this situation. Home Warranty and Gold Service Plan customers receive a check based on the cost of repair when parts are not available.
This is what you can expect if we cannot order your replacement part through our standard purchasing channels:
*Service fee refunds will not be issued if more than one appliance was repaired during the initial service call.