Since manufacturers replace appliance models so quickly these days, sometimes they stop producing replacement parts. Even though we want to repair your appliance, it just isn’t possible without the right part.
Special Coverage for Gold Agreement and Home Warranties
If you have a Home Warranty or Gold Agreement plan, special coverage applies to you in this situation. Home Warranty and Gold Agreement customers receive cash in lieu of repairs when parts are not available.
Cash in Lieu of Repairs for Parts Not Available.
This is what you can expect if we cannot order your replacement part through our standard purchasing channels:
- Our appliance department will notify you in writing with the amount of allowance you will receive.
- A.B. May will issue you a check for the allowance. It includes a full refund of the paid service fee* plus the Value Rate repair price that we determined during the original repair diagnosis.
- You may use the check towards the purchase of the new appliance or for anything else you like.
- After your allowance, the appliance is no longer covered under your agreement or warranty.
*Service fee refunds will not be issued if more than one appliance was repaired during the initial service call.