Appliance Parts Not Available Policy

Since manufacturers replace appliance models so quickly these days, they sometimes stop producing replacement parts. Eventually, the parts for certain models become unavailable through our standard purchasing channels. A.B May never completes a repair with used parts. Even though we want to repair your appliance, it just isn’t possible without the right part.

Gold Service Plans and Home Warranty Plus have special coverage

If you have a Home Warranty Plus or Gold Service Plan, special coverage applies to you in this situation. Gold Plans include covered repairs for cooking and dishwashing appliances. Refrigerators, clothes washers, dryers, and more can also be added to your plan. When parts necessary for repair are not available, Gold Plan members receive a check based on the cost of repair.

a check instead of repair When Parts are Not Available

This is what you can expect if we cannot order your replacement part through our standard purchasing channels:

  • Our appliance department will notify you in writing the amount of allowance you will receive.
  • We will issue you a check for the allowance based on the repair price determined during the original repair diagnosis.
  • You may use the check towards the purchase of the new appliance or for anything else you like.
  • After the allowance, the appliance is no longer covered under your service plan or warranty.